Frequently asked questions

The Purchasing Procedure:
First, use the "Add to Cart" feature to put your desired products into the digital shopping basket, then complete the transaction through the checkout portal on the cart page.
Protecting Financial Details:
Your payment information is completely protected by our PCI-compliant systems, monitored by professional digital security staff.
Order Processing Duration:
A shipping notification will be sent to you via email within three business days after the order is successfully checked and confirmed.
Tracking Parcels:
Each transaction automatically produces a traceable shipping code, which is visible after you make the purchase.
How Delivery Fees Are Calculated:
Delivery costs depend on variables like where you are, and the final fee is set once you enter your address during checkout.
Shipping Different Products:
Usually, various products are shipped on their own unless they are specially put together.
All About the Return Policy:
You can return items without stress, getting a full refund within 30 days, or choosing a credit option that lasts up to six months. Refunds generally take 10 business days after we receive the returned items, depending on how much work we have.
Rules for Promotional Gifts:
If the remaining products no longer meet the promotional conditions, you need to return the free gifts. Keeping gifts that don't qualify will mean either the value is subtracted from your refund or you get a separate bill.
Modifying Orders:
Once you submit a purchase, it can't be changed, but unused items can get a full price refund (minus delivery costs).
Extra Help:
If you have operational questions, check our detailed FAQ collection or contact Ian54383863@hotmail.com for quick solutions.